Terms and Conditions

Before make the reservation with Royal Palace Cruise, please kindly read these Terms and Conditions carefully. On booking online form when making reservation over the phone or by email, you are deemed to have read and accepted our Booking Conditions, and are accepting the terms of these conditions on behalf of all persons in the party

These terms and conditions constitute an agreement with Merchant. By entering the site you accept these terms and conditions. The terms and conditions are subject to change at any time, and it is your responsibility to check these terms and conditions regularly in case there are any changes.

Continuing to use the site after a change has been made is your acceptance of those changes.

1. Deposit and Cancellation

Deposit payment can be settled by Bank wire transfer, credit card. Deposits are generally 30% total rate is required at booking.

Cancellation will be charged as follows:

  • No show: 100% of total rate
  • 3 days before arrival: 100% tour price.
  • 4 – 7 days before arrival: 75% of total tour price.
  • 7 – 15 days before arrival: 50% of total tour price.
  • 15 – 20 days before arrival: 30% of total tour price.
  • More than 20 days prior to the departure date: No charge (Full refund will be made but transaction fee will be paid by you).

2. Rate:

Tour prices are net prices, quoted in American Dollars, just unless otherwise specified. Our prices for cruises are generally per person (twin/double accommodation sharing), not per cabin.

The cost with clearly mention about the inclusive and exclusive part and it is the subject to add the bank fee.

3. Children Policy

  • Children from 8 years old are charged at 100% based on adult rates, sharing bed with parents.
  • Children from 4 to under 8 years old are charged at 50% based on adult rate, sharing bed with parents.
  • A group with 2 adults & children: One child under 4 years old is FOC, the other children under 5 years old are charged at 50% based on adult rate, sharing bed with parents.
  • A group with 2 adults and 1 child: the child under 4 years old is FOC, sharing bed with parents.
  • 100% adult ticket will be charged for 2nd child

4. Payment Instructions

Option 1: Credit Card/Paypal gateway

We connect with CREDIT CARD and PAYPAL Payment Gateway to accept Online Card Payment. All of your card information is processed through SSL protocol with international card security standard. Your card information will not be stored at our system (merchant) with international security standard. We will send you the link to fill in the form and you will make the online payment through steps.
Please note that all credit transactions will be proceeded with bank fee (Credit Card is to add 3% of bank fee and 4% for Paypal payment method).

Option 2: By cash

This payment method is acceptable in the case the guest is already in Hanoi city and payment in Vietnam Dong (or your currency) is to be made equivalent to the amount in United States Dollars at the official exchange rate of the VietcomBank at the time of payment

We reserve the right to release part or full booking if the full payment is not completed as deadline.

The booking is only confirmed when full payment/deposit process is completed.

5. Voucher

Voucher will be issued by Royal Palace Cruise Team after the booked trip is confirmed and payment is completed.

A service voucher will be sent by email to passenger.

6. Refund of Unused services

No Refunds or exchange can be made in respect of accommodation, meals, sightseeing tours, transports or any other services which are included in the tour prices but not utilized by the tour member.

7. Liability and Insurance

Travel insurance is mandatory for you to go on a tour conducted by Royal Palace Cruise. You are responsible for buying travel insurance on your own and responsible for ensuring that you are in possession of private travel insurance with protection for the full duration of the tour in respect of at least medical expenses, injury, death, repatriation, cancellation, curtailment and loss of luggage and personal effects, with adequate cover. We will arrange the purchase of travel insurance at your expense upon your request.

8. Confirmation

All confirmations are generally confirmed by return e-mail within 1 working day. In case immediate confirmation is not possible, we will inform you of the booking status at the time of reservation.